Member Services Representative

Job description

Benefits: Member Service Representative | Fit Fusion - Bonus based on performance - Employee discounts - Flexible schedule - Opportunity for advancement Overview: The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level. Responsibilities - Greets all members & guests with a focus on member engagement and retention. - Assists with membership, retail and tanning product sales. - Promotes membership privileges including tanning, group fitness, small group training and childcare. - Delivers on new member enrollment expectations. - Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert. - Answers phones in a courteous, helpful, professional manner - Communicates special events to members and guests, - Facilitates all member requests or forwards to a manager. - Maintains a professional and courteous disposition. - Is an expert in all club facility, services, programs...