Associate Director of Student Success

Job description

The Associate Director of Student Success is responsible for developing and managing a staff of student success coaches, managing student service initiatives that assist students to be successful. This leader will support and execute the vision and purpose of the University through effective performance management/coaching to deliver exceptional service to our diverse student population, providing clear direction and guidance to their team, managing and measuring work using data to drive areas of focus for their staff. The Associate Director of Student Success is responsible for managing key initiatives, partnering with peer Associate Directors of Academic Advising to drive understanding, calibration, integrity and consistency throughout the department. The Associate Director will collaborate closely with Admissions, Financial Aid, Academic Operations, Faculty, and with Student Affairs to improve service to students and adjust team priorities based on interdepartmental needs. PRINCIPAL DUTIES & RESPONSBILITIES: - Manage Advising team to ensure a high level of service is provided consistently and metrics and goals are achieved - Provide daily, weekly, monthly and quarterly success m...