Operations Engineer

Job description

Operations Engineer Department: Service Delivery: Employment Type: Permanent: Location: Newcastle-upon-Tyne: Reporting To: Operations Duty Manager: Description: We’re looking for an Operations Engineer to join Bede’s Service Delivery team. This role is focused on supporting live services, responding to incidents, investigating issues and helping improve the stability and performance of the environments we run. It would suit someone with a strong technical support or operations background who enjoys problem solving, works well under pressure and takes pride in delivering a high standard of service. This role follows a rotating shift pattern of 3 early shifts (07:00–15:30), 3 late shifts (14:30–23:00), followed by 3 days off, with a 25% shift allowance in addition to base salary. What you'll be doing: - Progress and resolve incidents within the agreed Service Level Agreements (SLA), maintaining high standards of efficiency and quality - Fulfil time sensitive product related service requests and mitigate urgent or low investigation product related incidents - Work closely with other departments to resolve complex issues, foster collaboration and communication across teams - Always mai...