Senior Customer Asset Management Specialist

Job description

This role serves as the Subject Matter Expert (SME) for the Site Management team. As a SME, you will be responsible for the first escalation point within the Customer Asset Management team when a Specialist has a complex situation that requires more advanced level of troubleshooting. Issues are expected to be resolved quickly, effectively and reviewed for process changes with Supervisor. This role will step in when the Supervisor is unavailable. - Apply and share on the job experience while handling escalations from Customer Asset Management team regarding pickup, relocation and abandonment processes - Assist your Supervisor or Manager in projects as they come up - Serve as a peer role model in reference to attendance, knowledge and problem solving - Work with Sales Team and Consignor Point of Contact Manage off-site asset disposition pickup, relocation and abandonment processes - Inform & and enforce Terms & Conditions to customers - Review asset situation and recommend next steps including relocation and abandonment - Review Site Management Specialist’s escalations and determine best path for solution - Develop innovative approaches to mediate complex logistics issues, requiring...