Customer Success Manager for Hospital & Ambulatory Monitoring

Job description

Job Title Customer Success Manager for Hospital & Ambulatory Monitoring Job Description: As a Customer Success Manager, you will drive strategic healtcare partnerships and enhance value creation for our customers within Hospital & Ambulatory Monitoring . You will join the Service and Solution Delivery team where a professional but fun workplace atmosphere is valued, and a diverse multi-functional team will greet you. Location can be flexible but preferably the Mölndal or Umeå Philips offices. Your role: Building long-term strategic partnerships and driving customer success throughout the contracts’ periods Establishing and executing governance structures to achieve short- and long-term goals and objectives, securing mutual success. Planning and leading regular governance meetings (operational, tactical, and strategic) Monitoring and securing the performance of the solution and, together with customers, identify clinical and technical needs to maximise value creation Coordinating activities of the Philips customer-centric team and ensuring alignment between the internal stakeholders represented (incl. sales, project managers, technical field service engineers, clinical application s...