Director, Enterprise Customer Success Management, AEC

Job description

Job Requisition ID # 26WD96996: Director, Enterprise Customer Success Management – AEC Autodesk is on a journey to move from digital desktop tools to a cloud-based platform that fundamentally changes how the world designs and builds. To get there, we're reimagining how we develop, sell, and operate — unlocking new ways for our customers to design, build, and use the products that shape the physical world. The Enterprise CSM team works with our Enterprise customers to transform their vision into realized value by helping them adopt and optimize Autodesk technologies faster and more effectively. By delivering connected experiences and forging trusted partnerships, Customer Success plays a major role in driving adoption, retention, and measurable business outcomes within this strategic, named customer segment. Position Overview: The role of Director, Enterprise CSM – AEC reports to the Sr. Director of Account-Based CSM, NAMER. With AEC representing more than half of the Americas Enterprise portfolio, you will ensure that we meet our adoption, value realization, and customer sentiment goals for the region. Additionally, the Director will serve as a liaison between strategic customer se...