Warranty Specialist

Job description

Overview POSITION SUMMARY: The Warranty Specialist reports to the GM of Aftermarket Services and coordinates the warranty activities of the Aftermarket Services department. The primary focus is providing excellent client service in a fast-paced environment. Primarily responsible for warranty claim management with an emphasis on warranty logistics. The position involves fielding most warranty questions from clients and applies experience and judgment in the interpretation and application of guidelines established by the General Manager of Aftermarket Services. Issues of major impact or complexity are researched and presented to management or referred to the appropriate internal experts for resolution. Some typical client inquiries include but are not limited to: Warranty claim status, part discrepancies, warranty part information, and warranty part delivery. Responsibilities: ESSENTIAL FUNCTIONS: - Analyzes reports daily giving details of complaints and warranty claim status. - Summarizes and analyzes warranty claims and labor hour reports on a weekly basis for management review - Run warranty report of failed parts with historic data to be presented to key stakeholders for assessme...