Service Desk Agent

Job description

Company Description Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ Job Description: Are you ready to discover the role of a Service Desk Agent in Netcompany? As a Service Desk Agent, you will: - Perform Digital Workplace support activities. - Manage all types of user interactions (phone, ticketing portal, chat, messaging). - Provide user guidance and support regarding the use services, software and applications. - Follow-up of incidents and user requests. Qualifications: What would make you a fit for the role: - University degree in Computer Science or other relevant field. - Minimum 2 years of IT support experience, including 1st Line duties. - Solid knowledge of network setup, protocols, and antivirus management. - Proficiency in backup/r...