Customer eXperience Center Representative/Specialist

Job description

Description Job Reporting Relationships: Supervised by: Customer eXperience Center Supervisor Basic Qualifications - Representative: Salary Range - NE03: Education/Training: A high school diploma or equivalent is required; specialized training in banking, customer service or a call center is preferred. Skill(s): Clearly communicates in English; moderate reading, writing, grammar, and mathematics skills; moderate interpersonal relations and communicative skills; moderate problem-solving and organizational skills; moderate computer skills; ability to multi-task and work in a fast-paced environment; working knowledge of the features and benefits of the Bank’s products and services; visual and auditory skills. Experience: No prior experience is required. Basic Qualifications - Specialist: Salary Level - NE04: Education/Training: A high school diploma or equivalent is required; Associate degree in related field preferred; specialized training in banking, customer service or a call center is also preferred. Skill(s): Clearly communicates in English; moderate reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills; strong problem-solv...