Help Desk

Job description

Summary: Staff designated at Dickinson Wright PLLC (“the Firm”) as Help Desk are responsible for providing technical support services to computer network and software users on a full time basis, unless otherwise arranged with the Firm. Essential Duties and Responsibilities: Essential duties and responsibilities of staff designated as Help Desk at the Firm include but are not limited to: - Provide personal computer and operating system technical support to LAN/WAN/Remote user community; - Troubleshoot and either repair or arrange for repair of non-working personal computers and printers; - Provide after-hours on-call support on a shared, rotating basis; - Keep accurate and meticulous support documentation including ticketing of support requests; - High level of follow through. Qualifications , Skills and Abilities Required: Help Desk must: - Experience in troubleshooting Windows and Windows applications; - Experience in personal computer hardware problem diagnosis; - Skills necessary to communicate and follow the instruction effectively from a diverse group of attorneys and staff and provide information with ordinary courtesy and tact; - Ability to quickly develop and maintain exper...