Customer Engineer
Baseten · San Francisco, California, US
ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma an...
Job description
ABOUT BASETEN: Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $300M Series E , backed by investors including BOND, IVP, Spark Capital, Greylock, and Conviction. Join us and help build the platform engineers turn to to ship AI products. THE ROLE: We're building a Customer Engineering team to own the post-sales technical relationship with our most strategic and enterprise customers. As a Sr. Customer Engineer, you'll be the technical front door for accounts running production ML workloads on Baseten — the person customers trust to keep their models healthy, their incidents short, and their roadmap heard. This role blends deep infrastructure debugging, AI/ML performance expertise, incident command, and proactive account ownership. You'll triage and resolve issues across Kubernetes, GPUs, networking, and model serving, lead war rooms during P0 escalatio...