FSC Super Circle Lead

Job description

Super Circle Lead Fraud Service Center NL (Super Circle Lead Fraud II) Tribe Fraud NL | ING Nederland The opportunity: At ING, we are committed to safeguarding the financial health of our customers in an increasingly digital and fast-changing landscape. Fraud attacks evolve rapidly, scams become more complex, and regulation continues to intensify. The Fraud Service Center plays a critical role in protecting our customers against fraud and online scams As Super Circle Lead of the Fraud Service Center NL, you are responsible for leading a core part of ING’s operational fraud capability (Operations and Call) in the Netherlands for Retail, Business Banking and Wholesale Banking. You ensure that fraud alerts, case handling and customer interactions are handled with speed, care and quality, while continuously strengthening operational effectiveness and resilience. You provide clear direction, translating strategy and policies into effective day‑to‑day execution and ensure the Fraud Service Center is equipped to run smoothly every day. Together with the Leadership Team, you drive the further transformation of the Fraud Service Center into a scalable, data‑driven and adaptive organization...