Customer Service Representative (NE)

Job description

We are looking for an experienced Customer Service Representative for multiple shifts, based in Union City , GA, to coordinate daily operations. It's an exciting time to join the DP World team! About the Role: How you will contribute: - Owning, logging & ensuring all daily customer services contacts & queries received via telephone & email are worked through to resolution per strict SLA’s. - Strong focus on communication and ensuring that any systems/operational issues impacting customer shipments are proactively reported to the relevant syncreon & customer teams and tracked through to resolution. - Compiling, reviewing and actioning reporting suites for our key account customer and syncreon business per KPI requirements. - Actioning customer complaints received ensuring that detailed and accurate root cause/corrective actions are implemented, formally documented and submitted to the customer. - Carrier management including tracking open customer orders through to delivery/return/claim and actioning exceptions as they arise. - Carrier performance reporting against agreed KPI’s and actioning trends for root cause & corrective actions. - Participating in weekly carrier & customer tas...