Temporary Contract Trainer

Job description

Temporary Contract Trainer Contract Duration: Four to Six months (as an on-needed basis) The hourly rate is $50 - 65/hr Position Overview: We are seeking an experienced Temporary Contract Trainer to support DIRECTV Customer Service and Sales call center agents internationally during a high-volume training period. This role focuses on trainer preparation, practice, and live facilitation to support agent readiness and performance. The Trainer will deliver instructor-led training sessions, facilitate learning activities, and reinforce key customer service and sales concepts for frontline agents and as needed, team leaders within a call center environment. Training will emphasize practical application, confidence-building, and adherence to DIRECTV standards to ensure agents are prepared to effectively support customers on live calls. This is a temporary role with the potential for extension based on business needs and performance. The Trainer will partner closely with the Training and Education team to execute existing training content and support ongoing education initiatives, rather than develop new curriculum. Key Responsibilities: environments sessions products, or systems knowledg...