Customer Service Representative I

Job description

Job DetailsJob Location: Amarillo Tank Shop - Amarillo, TX 79118Guardian Rail is proud to operate one of the country’s leading freight rail services and transportation companies with a large network of freight and tank car repair facilities, a nationwide network of running repair agents, and a rail services division that operates short line railroads and contract switching and transloading sites. Summary Description: The general purpose of this position is to work with internal and external customers to coordinate maintenance (repair, paint/coating, cleaning) events on railcars (e.g. tank, hopper, and other freight cars) that meet the requirements with FRA, AAR, customer requirements and Appalachian Railcar Services capabilities. Duties and Responsibilities: Serves as the primary customer contact while answering customer questions and requests related to services on railcar maintenance. When needed utilize QA for assistance on questions regarding repairs. Ensure customer expectations are communicated to the production team, follow cars through the production process to support meeting customer expectations. Understand and maintain Customer Service KPI and communicate with Plant Man...