Sleep Center Manager (Mattress Experience a plus!)

Job description

Position Summary ​ The Sleep Center Manager is responsible for driving the success of the mattress category by surpassing set targets. This role involves ensuring the effective implementation of our guest engagement model, conducting regular one-on-one meetings, and managing performance. The manager is also tasked with maintaining exceptional guest satisfaction levels, as measured in guest surveys. Position Description: Essential Duties and Responsibilities include the following. Other duties may be assigned. Staffing and Scheduling: Ensure the mattress sales team is fully staffed with the right talent to meet standard work expectations. Schedule coverage to optimize productivity and efficiency. Training and Development: Ensure all team members complete training and demonstrate the ability to effectively execute company expectations and ongoing training modules. Support and mentor the training and onboarding coordinator to improve team member engagement and retention. Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience. Leadership and Team Building: Recruit, lead, and develop all team member...