Consumer Client Service Manager

Job description

As part of this role you will: - Work with the Banking Center Manager to implement and lead sales tactics and strategies for the banking center to drive sales productivity while growing market share for deposits and loans. - Provide balanced feedback through ongoing informal and formal documented coaching sessions monthly as a part of the Sales Management Process. - Utilize the kiosk to provide education and help new and existing customers enroll in electronic banking products and services as needed. - Effectively utilize and mentor to the guided conversation to deepen client relationships and deliver the whole bank through cross selling and partner referrals to increase share of wallet. - Be the first person to provide assistance on the teller line during peak times or when needed to help reduce wait times and fill service gaps. - Manage all operational aspects of the banking center. Ensure successful results on the operational scorecard for the banking center. - Monitor and assist with the resolution of deposit and loan exceptions in a timely fashion to ensure compliance and improve the customer experience. To be successful in this position, we require the following: - High schoo...