Sr IT Support Analyst

Job description

Summary Sr IT Support Analyst The Sr IT Support Analyst is a role that combines technical expertise with leadership and problem-solving skills. They are responsible for providing advanced technical support, troubleshooting complex issues, and often serve as mentors or team leads within an IT support team. Job Will Remain Open Until Filled Responsibilities: The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. - Advanced Technical Support: Provide advanced technical support and expertise to resolve complex IT issues, including hardware and software problems, network connectivity, and system errors. Troubleshoot and resolve escalated support tickets. - Mentorship and Trai...