Customer Service Administrator (MAT - 9 months)

Job description

About the role As a Customer Service Administrator for our Technical team, you’ll support our the team by streamlining workflows, maintaining accurate records, and coordinating across multiple channels. Working closely with our coordinators and advisors, you’ll help deliver excellent customer service and improve the processes that keep our operations running smoothly. What you'll do: Serve as the administrative contact for all incoming enquiries, ensuring requests are accurately logged, prioritised, and directed to the right team. Support the Technical team by coordinating communications, processing requests, tracking progress, and maintaining clear documentation. Help resolve customer and partner issues by following up with internal teams and ensuring smooth, timely delivery of services. Maintain organised service records and highlight recurring issues or process improvements to enhance overall efficiency and customer experience. Provide administrative support ensuring invoices are managed effectively, and day-to-day operations remain steady. Who you are: You have strong time management skills and perform effectively under pressure. You’re confident in balancing competing prioriti...