Loan Servicing Coordinator I

Job description

NY0705 NY Region Business Office, PA0445 Williamsport, PA0736 Administration Center Job Description: The Loan Servicing Coordinator I is responsible for daily life of loan servicing for all small business and commercial loans and occasionally serve as a back-up in absence of the Small Business Loan Operations Management team. This individual will use the ability to manage time and meet deadlines under pressure, while maintaining the highest level of customer service. Essential Functions: Complete new loan set-up, funding, and post-closing review Post loan transactions for all product types Perform loan maintenance in the core system as needed or directed Complete work to meet the established service level agreements and benchmarks Prepare and process payoff quotes and payoff transactions Respond to customer inquiries with exemplary customer service in the established service agreement Process loan modifications: Review and quality check ARM Rate Notice Report; adjustments to be made when necessary and correspondence sent to borrower Monitor and reconcile reports as they apply to Small Business and Commercial Loans and perform follow up as necessary with internal and external busine...