Front Office & Guest Relations Intern

Job description

Position Overview We are seeking a polished, service-driven Front Office & Guest Relations Intern to join our luxury hotel team. This role offers hands-on experience in delivering exceptional guest experiences while supporting daily front office operations. The ideal candidate is passionate about hospitality, attentive to detail, and committed to upholding the highest standards of personalized service. Key Responsibilities: Guest Experience & Relations: - Provide a warm, gracious welcome and personalized service throughout the guest journey - Anticipate guest needs and proactively address requests, preferences, and concerns - Assist with VIP arrivals, special occasions, and guest recognition initiatives - Handle guest inquiries, feedback, and complaints professionally, ensuring timely resolution Front Office Operations: - Support check-in and check-out procedures with efficiency and attention to detail - Maintain accuracy in reservations, guest profiles, and room assignments - Collaborate with housekeeping and other departments to ensure seamless guest experiences - Ensure front desk and lobby areas reflect the hotel’s luxury standards at all times Concierge & Service Coordination:...