Bilingual Customer Relations Specialist

Job description

Job Title: Bilingual Customer Relations Specialist Department: Human Services Reports To: Deputy Director of Economic Security Classification: Full-Time, Non-Exempt Compensation Range: $50,000 - $54,000 Benefits: Employee Benefits | Lake County, CO Position Summary Entry-level position for motivated individuals looking to develop a career in public assistance. The role involves assisting clients with inquiries, providing accurate information, and helping with the application process for Food Assistance, Medicaid, TANF, Adult Financial and additional programs. Strong communication, customer service dedication, and a willingness to learn are essential. Comprehensive training is provided, with opportunities for career advancement, including the potential to transition into a Benefits Case Manager role. General Duties and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Essential Functions: This position is responsible for managing the front desk of DHS. This includes: - Collecting documentation and applications for persons requesting financial, medical, and food assistance as well as any programs operated b...