Guest Service Supervisor

Job description

Your repartee is as legendary as your sense of hospitality! The Guest Service Supervisor has a dynamic approach that enables him/her to ensure the smooth running of reception, reservations, night audit and concierge operations. Because he.she excels in the art of juggling delicate situations and stands out for his.her responsiveness to the unexpected, he.she ensures an outstanding level of service at all times and makes sure that all team members do the same. WHAT YOU'LL DO: - Plan arrivals including regular guests as well as VIPs to ensure they enjoy a personalized stay. - Support team members in their work and professional development. - Ensure a regular presence in the service areas to ensure that our sense of aesthetics is everywhere and that all health, safety, hygiene, and sanitation regulations are respected. - Be in constant communication with other departments to smoothly coordinate customer service activities, including inventory management during busy periods. - Act as a resource person for the team both in terms of complaint management and the deployment of our service excellence, as well as in the event of an emergency or crisis. WHAT YOU'LL BRING: - Diploma in Hotel M...