Customer Service Director | Kjell & Company

Job description

Customer Service Director THE OPPORTUNITY: At Kjell Group, we are accelerating our journey to become the most trusted and accessible destination for consumer electronics and services in the Nordics. With strong momentum and clear growth ambitions, we are now elevating customer service into a true competitive advantage. We are looking for a Customer Service Director to lead this shift – a business-critical role with the mandate to transform customer service from a reactive support function into a proactive, insight-driven, and value-creating capability. You will own and evolve our end-to-end customer service and delivery experience across all channels, with clear accountability for key metrics such as NPS, resolution efficiency, and cost-to-serve. Working closely with senior leaders, you will help shape how Kjell Group delivers on its customer promise – turning customer interactions into measurable business impact. Building on a strong foundation, you will define the next chapter by creating a scalable, high-performing function that strengthens both customer loyalty and commercial results. YOUR KEY RESPONSIBILITIES: Own and drive the Customer Service strategy, ensuring clear and mea...