Disputes Senior Specialist

Job description

About the Team At GOAT Group, the Disputes Team plays a critical role in saving the company’s bottomline from avoidable dispute and chargeback losses while upholding the highest standards of integrity and efficiency. In this role, you will: - Handle escalated and complex dispute cases, providing support for the team. - Investigate and resolve disputed transactions from credit/debit cardholders and online payment systems. - Gather and analyze data to determine the appropriate course of action for disputes. - Review queued transactions to identify fraudulent or legitimate activities. - Collaborate on projects to improve processes and procedures within the Disputes Team. - Communicate trends and best practices to peers and leadership regarding fraud and disputes. - Ensure compliance with applicable laws and regulations throughout the dispute process. - Continuously seek ways to increase speed, efficiency, and accuracy in operations. - Maximize transaction reviews while minimizing errors and losses. - Maintain a positive attitude and be flexible in adjusting responsibilities as needed, including working one weekend day per week. - Flexibility in working hours, particularly during peak...