INTERVIEWING CLERK - 60044759

Job description

Requisition No: 871863 Agency: Children and Families: Working Title: INTERVIEWING CLERK - 60044759 Pay Plan: Career Service: Position Number: 60044759: Salary: NTL$1,336.92: Posting Closing Date: 03/17/2026: Total Compensation Estimator Tool: Interviewing Clerk: THIS POSITION IS FOR LAKELAND STOREFRONT: The primary function of this position is to serve as the “General Interview Clerk” for the Economic Self-Sufficiency (ACCESS) Business Model. The incumbent is expected to complete a variety of clerical tasks to support program goals. Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby. Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day. Answers general inquiry questions related to program requirements, application processing, case status, and benefit information. Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquiries to ensure resolution. Educates customers on community partners and the benefit/features of my ACCE...