Lead Data Analyst

Job description

Job Title: Lead Data Analyst Contract Type: Permanent: Location: Edinburgh, Glasgow, Alderley Park: Working style: Hybrid 50% home/office based Closing date: 11th May 2026: We’re hiring a Lead Data Analyst to help re‑imagine how Royal London monitors and improves customer outcomes. Sitting within the Customer Outcomes and Insight team, this role exists to design and embed the data tools, automation and controls that underpin our Consumer Duty and outcome monitoring approach. You’ll work on impactful projects including building scalable data products, automated dashboards and Board‑level reporting that help the business understand customer outcomes and take meaningful action. By reducing manual effort and strengthening data quality and governance, you’ll enable teams to focus on insight, judgement and improving experiences for our customers. We’re not looking for someone to simply refine existing reporting, this role is about re‑imagining how customer outcome monitoring works end‑to‑end. As Lead Data Analyst, you’ll help shape a future‑state approach: redesigning processes, data flows and insight so that outcome monitoring is automated, scalable, trusted and drives customer focused...