Platform Support Analyst

Job description

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com . What You’ll Do: DeepIntent is seeking a Platform Support Analyst to join its growing team based in New York, New York. The Platform Support Analyst will report to the Sr. Director, Platform Support. - Address production issues/questions, maintenance, and business support within DeepIntent Products by communicating and coordinating across multiple teams (Client Success, Platform Operations, Product, Analytics, and Sales) - Monitor platform health; investigate and escalate issues - Troubleshoot all platform applications, providing triage, resolution, or recommendations - Manage incoming platform requests from internal users via JIRA tickets, Slack, and emails - Write basic SQL queries that can be used for data analysis and pulling reports - Coordinate and assist in Product feedback sessions; assist with functional and technical documentation. Who You Are: DeepIntent is proud to offer a c...