Customer Service Representative

Job description

Primary Responsibilities: - Build and maintain strong, collaborative relationships with customers as a trusted advisor. - Coordinate with Sales, Accounting, and internal departments to confirm and communicate customer requirements. - Ensure revenue recognition requirements are met prior to invoicing. - Communicate order status, shipment details, and required documents to customers and internal teams. Job Duties: - Review printed order acknowledgements and coordinate cross-departmental review as needed. - Maintain the Customer Order file and verify Order Confirmations, Purchase Orders, and related documents for invoicing accuracy. - Report discrepancies to Sales and Accounting to ensure compliance with revenue recognition standards. - Work with Sales to secure additional required documentation. - Coordinate transportation needs, including truck scheduling, equipment requirements, and loadout timing. - Review shipping documents (Bills of Lading, Tallies, Shipping Reports) and oversee accurate invoice preparation. - Ensure all customer order requirements are completed before invoicing. - Prepare requisitions and coordinate outside services per customer specifications (coating, inspect...