Customer Service Representative

Job description

Customer Service Specialist: Looking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company? West Shore Home is hiring a Customer Service Specialist to support our Richfield branch. In this role, you’ll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience. This is a fast-paced customer service role focused on communication, problem-solving, and relationship building. - Richfield, OH (Onsite) - Monday–Friday | 7:30am–4:00pm | Full-Time What You’ll Do: - Handle inbound and outbound customer calls - Assist customers with post-installation service requests - Schedule service appointments and coordinate necessary follow-up - Order replacement parts through manufacturers when needed - Communicate schedule updates and service timelines to customers - Escalate urgent customer concerns to branch leadership when appropriate What We’re Looking For: - Strong communication and customer service skills - Ability to work independently and stay organized - Positive, solution-oriented mindset - Comfortable managing multiple tasks in a fast-paced environment...