Computer Support Specialist

Job description

Job Title: Computer Support Specialist Job Category: Information Technology: Time Type: Full time: Minimum Clearance Required to Start: TS/SCI Employee Type: Regular: Percentage of Travel Required: Up to 10% Type of Travel: Local: - * * The Opportunity: CACI is seeking a skilled and experienced Computer Support Specialist (Level 2) to join our dynamic team to support a DoD client in Suitland, MD . The ideal candidate will provide advanced technical support for our organization’s hardware and software infrastructure, ensuring optimal performance and minimal downtime. This role requires strong problem-solving skills, excellent customer service, and the ability to work in a fast-paced environment. Responsibilities: Hardware Maintenance and Repair: Perform maintenance and repair of hardware in a Windows, Linux, and UNIX-based infrastructure. Diagnose and resolve complex hardware issues to ensure system reliability and performance. Service Management: Manage and resolve tickets within the Service Now Action Request System or equivalent. Ensure timely and effective resolution of technical issues reported by end-users. Customer Service: Provide excellent customer service to internal and e...