Contact Centre Operations Manager

Job description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose. At Probe CX, we believe that exceptional customer experiences are born when human expertise is amplified by technological excellence. We don’t just provide service; we create the blueprints for meaningful connections. In this pivotal role, you will lead the delivery for Western Australia’s largest electricity and gas provider. Within a vibrant 200-plus seat contact centre handling over 750,000 annual transactions, you will be the heart of an operation that keeps our community connected. The Opportunity : Empowering People, Delivering Excellence As an Operations Manager, your focus is on nurturing a high-performance culture where people feel supported...