Client Experience Specialist

Job description

Overview We are passionate about what we do, the services we provide, and the clients we serve. If you're looking for an opportunity to join a company that values collaboration, innovation, and dedication, we're the right place for you. A Brief Overview: Provides a high level of service and administrative support to clients, panelists, and associates. Enhances the client experience by creating a welcoming and inviting office atmosphere and providing concierge service. The CES might assist multiple RCs and is expected to collaborate with local management in regard to the general functions in support of the Resolution Center ("RC"). Serves as a mentor for other team members in the office and region. Handles front desk training and back office administrative support; assists with team and/or event coverage. Develops and manages relationships with vendors. Responsibilities: What you will do: - Provides professional concierge-level client services (e.g., leads client and neutral check-in, roomassignments, and oversees front desk logistics and responsibilities). Assists associates, panelists, clients,and vendors including handling special needs and requests like ADA accommodations for JA...