Manager, IT Service Management, K Group

Job description

Do you enjoy improving services and making everyday work easier for others? At K Group, IT service management supports operations across the organization. We are looking for a Manager, IT Service Management to join our team and work hands-on with ServiceNow development and configuration management together with business and IT teams and our IT service providers. About the role: In this role, you get to shape how our organization works by turning business needs into practical ServiceNow solutions that make everyday work smoother and data more reliable. You’ll partner closely with stakeholders, process owners, and our ServiceNow platform team to prioritize what matters most and drive real adoption. From clarifying requirements and planning work to supporting testing and releases, you’ll help ensure changes are delivered smoothly and with high quality. You’ll also take on the CMDB Configuration Manager responsibilities, helping keep our configuration data accurate, trusted, and truly useful. Why join us?: - Work on business-critical services that keep everyday operations running for millions of customers - Have a hands-on role with visible impact across daily IT services and a wide ra...