Customer Service Representative

Job description

The Opportunity: Are you a people person with a passion for helping others? As a Customer Service Representative you are a vital member of our team, acting as the first point of contact for our customers and ensuring that every caller feels heard and cared for. Key tasks include: - Answer incoming calls with a friendly and professional attitude - Convert calls into scheduled service appointments - Make follow-up calls after recent service visits to verify customer satisfaction - Make outbound calls to membership customers to book annual appointments - Prioritize and coordinate service schedules - Keep customer database up-to-date with accurate information - Handle other admin tasks as needed Job Type: Full Time: Pay: $21 - $25 per hour Job Location : Our Customer Service Representatives work at our office for each scheduled shift. What We Offer: - Supportive and friendly office team environment. - Competitive wages. - Health & dental benefits. - RRSP plan with company match. - Culture building events. - Training and resources to help you learn and grow What We Are Looking For: - Minimum two years of customer service experience, preferably in a call center environment. - Open availa...