Process & Technology Support Analyst

Job description

We are seeking a motivated and detail-oriented Entry-Level Process & Technology Support Analyst to join our 24/7 Core Support Team. This role bridges the gap between basic troubleshooting and advanced technical support, handling technical tasks that don't require deep troubleshooting. The ideal candidate possesses a foundation in IT principles, a customer-service orientation, and a desire to learn and grow in a technical environment. This role will involve applying pre-defined solutions, basic configuration changes, and initial incident diagnosis using established procedures and tools. Location : Warsaw (onsite): Shift: 11:30 AM – 7:30 PM, 5 days per week (including weekends and public holidays) Key improvements and rationale: - Combines Best Aspects: The job description integrates the specific technical responsibilities from the Level 1.5 proposal with the practical skills and operational responsibilities highlighted in the Entry-Level Operations Specialist document. - Focus on Predefined Processes: The description emphasizes following established procedures and using pre-defined solutions, which aligns with the Level 1.5 concept of handling repeatable tasks. - Clear Escalation Pa...