Sales Support Administrator

Job description

Role: Sales Support Administrator Location: Stockport / onsite: Contract type: Full time, permanent: As a Sales Support Administrator , you will play a key role in supporting the sales process by managing customer orders, maintaining accurate data in CRM/ERP systems, and ensuring smooth communication between customers and internal teams. Your work will help ensure timely deliveries, high service quality, and an efficient sales operation. What will I be doing?: - Manage and process customer orders in a timely and accurate manner - Monitor and maintain shared inboxes, ensuring effective communication with customers and internal teams - Use CRM/ERP systems to create, track, and update orders, quotes, and documentation - Send order confirmations and proactively communicate any issues or delays to customers - Support Regional Sales Managers (RSMs) with queries and order-related matters - Validate customer purchase orders against quotes and ensure pricing accuracy - Handle returns (RMA), credit requests, and related documentation - Coordinate with customers to ensure correct delivery details and prevent order issues - Prepare and maintain accurate service and order documentation - Collab...