Tier 1 Support Specialist

Job description

Reapit – Who are we? Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives. In Australia, Reapit stands as the preferred technology choice among the nation's leading estate agents and agencies. Tailored to the unique demands of the Australian property market, Reapit provides successful leaders with unparalleled tools across sales, property management, client relations, and data analytics, reinforcing their position at the pinnacle of real estate excellence. What you’ll be doing: Reporting to the Agentbox Support Manager you’ll be involved in Delivering service excellence and support to end-users utilizing multiple support channels Effectively managing tickets to ensure the optimum outcome for the client. Ensuring client wait times are kept to set standards Demonstrating product knowledge to educate our clients on platform use Reallocat...