Advanced On-site Technician

Job description

We Are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the role: We are seeking an Advanced On-Site Technician. Provide technical support activities as part of Service Delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction. Responsibilities and Accountabilities: - Support of desktop, infrastructure, and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Printer etc. - Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs. - Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals,...