Manager, Customer Success, Scale EMEA (f/m/d)

Job description

About the Opportunity The Manager of Customer Success, Scale EMEA (f/m/d) is a critical role within the field organisation. You will be instrumental in developing Customer Success talent at Contentful. This is a builder role for a leader who thrives on creating systems, driving commercial outcomes, and improving productivity at scale. The Scale Customer Success team operates across two distinct motions: Renewals and Customer Success, handling a high volume of renewals, expansions, and strategic relationship building. Driving value realisation across your segment is at the heart of this role. You will grow and develop a high-performing, inclusive team, and design scalable engagement strategies that bring together digital programmes, automation, and high-impact human customer interactions. As a quota-carrying role, you own the EMEA forecast. You will identify and mitigate risks, pursue opportunities, and continuously raise the bar through outstanding leadership and coaching. You will stay actively present with your team, engaged in customer interactions, and provide hands-on support through complex sales, procurement processes or any other customer success requirements of your team....