Breakdown Response Agent

Job description

Company Description SIXT Van & Truck is Part of the SIXT Group, the Global Leader in mobility services with over 110 years of experience in supplying a diverse range of automotive solutions to more than 100 countries worldwide. We are a leading commercial vehicle rental company specializing in providing high-quality rental services to a diverse range of clients. Our fleet consists of a wide variety of commercial vehicles including trucks, vans, and specialized vehicles and we take pride in delivering exceptional customer service and maintaining strong industry partnerships. Job Description: The Breakdown Response Agent is responsible for the prompt and effective coordination of reactive maintenance and breakdown incidents during operational hours (currently 08:00–17:00, Monday–Friday). The role acts as the primary point of contact for drivers and customers experiencing vehicle breakdowns or urgent defects, coordinating rapid response through the approved repairer network and external breakdown partner to minimise vehicle downtime and keep drivers safe and mobile. YOUR ROLE AT SIXT: - You receive and assess inbound breakdown and urgent repair calls, providing guidance and reassuranc...