Field Technician
Pomeroy · Cary, North Carolina, US
Onsite Support Technician with the following Knowledge Areas: - Imaging - IMACD/JML processes - Hardware break/fix and warranty coordination - On-site softwa...
Job description
Onsite Support Technician with the following Knowledge Areas: - Imaging - IMACD/JML processes - Hardware break/fix and warranty coordination - On-site software support and troubleshooting - Hands and Eyes support methodology - Conference room technology and AV systems - Supported products: Dell/HPE PCs, Microsoft OS, M365, InTune, Virtual Desktop, printers, LAN devices Skills: #LI-DNI - Device installation, relocation, and de-installation - Diagnosing and resolving hardware/software issues - Supporting AV and conferencing systems - Documenting service actions and updating asset management tools - Collaborating with users, internal teams, and vendors - Adhering to customer policies and change control procedures - Providing proactive and responsive user support