Manager (m/f/d) AI Enabled Customer Support

Job description

Your Mission at CGM : As a leading provider of software solutions for healthcare, we operate in 19 countries and employ nearly 9,000 dedicated professionals. You will work in a dynamic and innovative environment, filled with exciting opportunities. With your commitment and passion, you’ll have the chance to make a lasting impact. CGM Leverages AI : We are looking for people who are inspired by the power of AI in eHealth, eager to shape transformation, and curious at heart—ready to see how technology can make healthcare smarter, easier, and better. Together, we are shaping the future of healthcare. Become part of our mission and make a difference—for a world where knowledge saves lives! Your Contribution: In this newly created role , you will drive the transformation of our international Customer Support towards an AI- enabled , scalable , and data-driven model . End -to-end responsibility for the international AI Enabled Support strategy Design and continuous improvement of our global support infrastructure and customer experience (telephony platforms, call & chat flows, multichannel interaction models, etc.) Identification, development, and implementation of AI use cases across th...