Customer Logistics Manager

Job description

We are seeking a results‑driven Customer Logistics Manager to lead daily delivery execution in a fast‑paced, time‑critical environment. This role requires a proven leader who can drive accountability across an operational team, ensure high‑quality customer outcomes, and consistently deliver on on‑time performance. The ideal candidate brings strong logistics operations experience combined with a customer‑centric mindset, working closely with Customer Service and Key Account teams to understand evolving needs and enhance service delivery. You will lead a control tower team, make timely decisions on routing and escalations, and collaborate cross‑functionally to resolve issues and protect customer commitments. Customer Interface & Service Excellence: Delivery Execution & Control Tower Operations - Serve as the front‑facing logistics contact for Customer Service teams - Address customer escalation concerns, exceptions, and urgent requests with clear communication and solution‑oriented responses - Oversee daily order load and shipment monitoring, ensuring critical and high‑priority orders are executed on time - Manage the regional command center team, responsible for real‑time critical s...