Patient Service Coordinator - Bilingual - Tama Clinic - Part-Time

Job description

Schedule: Wednesday, Thursday, Friday hours 7:00 am - 5:00 pm OR 6:30 am - 4:30 pm with rotating Saturdays 7:00 am - 12:00 pm. Work Shift: Day Scheduled Weekly Hours: 27 Summary: This job supports Mercy's philosophy of patient centered care by presenting excellent customer service to patients and providing clerical support to a MercyCare provider. Job Description: Job Duties: - Answers the telephone and disburses calls in a friendly, prompt and professional manner. Conveys messages accurately and appropriately. - Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures. - Retrieves and disburses messages from answering service/machine and facsimile machine, including RightFax. - Opens, dates and distributes incoming mail and answers routine correspondence. - Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant, according to organizational targets. - Balances entry of charges and payments with the daily report and makes corrections as needed, including voiding payments and notifying recon and manager. - Maintains and accurately balances cash drawer on a d...