Switchboard Operator

Job description

Overview The Switchboard Operator handles a high volume of callers for an assigned site, answering the line and connecting the caller to the correct person or department. Responsibilities: - Answer all the calls that come through to the main line of the company, and ensure that all the calls are routed to the appropriate department or person - Listen to the caller’s request and either solve the query or direct the call to the concerned department - Must know which staff are in which department and who is in charge of what function - Must maintain up-to-date information of the current happenings in the company - Update and maintain pertinent business information via computer or department files - Other duties may involve greeting visitors, making them comfortable, receiving the mail of the organization, handling some business communication, arranging meetings with clients and other workplace communication Qualifications: - High school diploma or the equivalent - 1 year of experience - Proficient in Microsoft Word and Excel - Excellent customer service skills, professional attitude & appearance - Good written and oral communication skills - Strong organizational, record keeping & tim...