Telecom Operator

Job description

This is a PRN status position. The hours worked for this position will be on 2nd shift, which is 3:00pm -11:30pm and will include weekends & holidays. Work Shift: Weekend Scheduled Weekly Hours: 0 Summary: This role supports Mercy's philosophy of patient centered care by being an advocate on the phone and the first impression for Mercy Medical Center by answering calls with a friendly, pleasant, and calm voice. This role also requires asking clear and concise questions while providing sufficient answers, and will transfer calls to appropriate patient rooms, hospital departments, and staff. Will announce emergency codes via the hospital intercom with an immediate response and calm voice providing direction to hospital staff, security, and other emergency services. The team works closely with Mercy Medical Center’s volunteer staff by directing volunteers to assist patients, families, and visitors to requested departments. Job Description: Job Duties: - Serves as the primary contact for inbound phone calls to Mercy Medical Center. - Properly manages calls by prioritizing, screening, paging, and redirecting inbound calls to appropriate locations. - Serves as the primary contact for int...