Junior Customer Support Agent

Job description

Job Description: Do you want to be a part of a growing technology company in downtown Toronto? We are looking for motivated, qualified candidates to support Leonardo customers as a Level 1 Service Desk Agent. As a Service Desk Agent your role will be to perform a number of customer support duties including troubleshooting client issues with Leonardo’s content management systems and issues related to distribution of media to websites. JOB RESPONSIBILITIES: - Provide 1st level support to internal and external clients, partners and external content providers: research and answer, via email and phone - Develop and maintain positive relations with clients, partners and internal stakeholders - Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner - Demonstrate a thorough technical understanding of products - Execute production processes such as media encoding and loading - Execute on various technical support and tasks as required JOB QUALIFICATIONS: - Minimum 1-3 years’ customer support experience in a technical (web based application) oriented environment - Very Strong written and verbal communication skills - Very Strong analytical and pro...