Associate - Guest Relations - West Hospital

Job description

Schedule: Full Time Day Shift (10:00am – 6:30pm, Monday-Friday. No expected weekends. Will need to cover some holidays.) Work Location: West Hospital (On-Site): Department Supported: Patient Experience: Primary Responsibilities: Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude. Required: Preferred: Benchmarks: With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence. - Wayfinding, feedback loop, communications (desk phone), complaint intake, directing people during time of emergency. - Position requires team member to sit, stand, ability to lift and carry, and assist patients in wheelchairs - High School Diploma/GED required. - Previous concierge level cu...