Enterprise Patch Services Analyst

Job description

Enterprise Patch Services – Analyst staffing role Description-details: Patch Management Support: Identify, track and remediate patch vulnerabilities across the client's system enterprise, including server, workstation and system device support. Incident, Task & Change Management: Assign, track, update and complete related patch support tickets, tasks and change activities centric to patch and vulnerability management support in the environment. KRI & SLA Tracking: Capture and monitor metrics on designated key risk indicators and service level agreements covering patch management reporting in the WAB system enterprise. Cross-Team Collaboration and Support: Act as a liaison between Enterprise Patch Services (EPS) and IT support, business, and solution teams to ensure proper support coordination, effort transition and patch remediation work throughout the WAB enterprise. Tool Familiarity: Detailed support knowledge leveraging IT tools including Microsoft Configuration Manager (MCM / MECM / SCCM), Intune, ServiceNow, PowerShell Scripting/Toolmaking, Rapid7, PatchMyPC, Windows OS, Power BI, Active Directory (AD), Entra ID, Azure and Linux OS. Software Packaging: Design, build, and deplo...